Frequently Asked Questions

Who We Are
- Who We Are
  
  At Arlo Solutions, we’re committed to safer digital interactions and believe there is no barrier too complex. Exceeding client expectations since 2014, Arlo is a dynamic team of proven data protectors, information confidantes, tech aficionados and digital innovators on a mission to streamline government technology. Working as trusted advisors to organization leaders, our cybersecurity experts have the skills and passion to carve out simple, cost-effective solutions.
What We Do
- What we do
  
  Arlo Solutions is dedicated to providing a seamless experience from inception through operation. With a competitive cost structure focused on customer requirements, we provide support throughout the entire project lifecycle. Our capabilities include cybersecurity, program management and intelligence solutions.
Who We Serve
Contract Vehicles
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Employee Portal
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We know that transitioning to a new employer can bring a lot of questions. This FAQ is designed to provide clear answers to help you navigate your onboarding at Arlo with confidence. If you have additional questions, our Onboarding Team is here to support you.

Day 1

How will I submit my I-9 verification?
- You will share the documents during your video onboarding. Afterwards, you will be instructed to upload them into ADP, our HR Management system. View acceptable I-9 Documents.
What will my orientation look like?
- Arlo’s onboarding experience combines technology and our human-centric culture. You will be given access to a self-paced onboarding course with key information about your first day, benefits, security requirements, and system access. You’ll also have a welcome call and a check-in call at the end of your first week with our Engagement Manager, Tia Bracey.

Benefits

When and how will I set up my health insurance?
- As a new employee, you are eligible for health, dental, vision, life and disability insurance, and a retirement savings plan. Benefits enrollment opens five days after your start date. You can enroll through ADP TotalSource during your dedicated enrollment window. You can also review your Arlo Solutions Benefits here.
Am I eligible for Arlo’s 401(k) retirement plan?
- You will be automatically enrolled at 3% after 60 days of employment. You may change your contribution level or opt out anytime.
When will I receive my first paycheck?
- Your first paycheck will be processed according to Arlo’s standard payroll cycle. Be sure to verify your direct deposit info in ADP TotalSource before your first payday.

IT & Equipment

When will I receive my laptop?
- Ideally, your laptop and any required equipment will arrive 5–7 days prior to your first day. Your manager will confirm what’s needed for your role and coordinate with IT.
When will I receive my Arlo email and system login credentials?
- You’ll receive your Microsoft credentials and Arlo email before your start date. Be sure to activate your account and set up multi-factor authentication using the Microsoft Authenticator App.

Contract Employees

Will I need a new CAC, or can I use my existing one?
- If you already hold an active CAC, you may be able to retain it. If a new one is required, you’ll be scheduled for an appointment during the security transition process.
Who can I contact if I have questions about my specific contract program?
- Your dedicated Onboarding Buddy, Tia Bracey Muganda, will be your main point of contact. You can also refer to the Meet the Onboarding Team section for more contacts.

Who We Are

What we do

Welcome to the A Team